Privacy

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This page explains which personal data the Saltmarket Hall Trust (“the Hall”, “we”) handles when you buy a ticket, join the Friends, ask about hiring a room or sign up for the monthly handbill.

Who is responsible

Saltmarket Hall Trust, 2 Chapel Staithe, Norwich NR3 4QS, is the controller. Questions about your data, or a request to see, correct or delete it, go to privacy@saltmarket.example.

Tickets

When you book, we receive your name, email, phone number and the seats you chose. We use them to send your tickets, to tell you if an event changes, and to refund you if it is cancelled. We keep them for two years, then delete them. Your payment is handled by our payment provider; we never see your card number.

Access bookings

If you tell us about an access need (a wheelchair space, a companion seat, the hearing loop), we keep it so that we can book the right seat next time. Ask us to forget it whenever you like.

The Friends

Friends’ names, addresses and gift aid declarations are kept for as long as you are a Friend and six years after, as HMRC asks.

Hire and wedding enquiries

We keep what you send us for a year after your event or your last message, so that we can answer and plan the day with you.

The handbill

Your email, only to send the monthly programme. Every email has a link to stop it.

This website

• No tracking. The site uses no analytics, advertising or tracking cookies. If you choose light or dark, your browser remembers it on your device; it is never sent to us.
• Our host processes your IP address and the pages you request, to deliver and protect the site.

Your rights

You can see and get a copy of your data, have it corrected or deleted, and complain to the Information Commissioner’s Office.